1. If you are currently in a voice chat room, click Exit to leave the room.
2. Close any other programs you have open that may be using your microphone or speakers.
3. Click the Windows Start button in the lower-left corner of the screen.
4. Select Programs, then Accessories, then Multimedia (Entertainment if you have Windows 98), then Sound Recorder.
5. After the Sound Recorder window opens, click on the record button (a red circle), say a few words into your microphone, then click the stop button (a black square). While you are recording, you should see the sound waves from your voice displayed on the strip chart at the top of the Sound Recorder window.
6. Click the play button (black triangle) to hear what you just recorded.

If you do not hear anything, but you saw the sound waves from your voice, then something is wrong with your speaker setup. If you did not see the sound waves from your voice, then something is wrong with your microphone setup.

1. Close the chat window
2. Go to your "Start" menu and choose "Run."
3. Type in "downloaded program files" (with the quotation marks), and hit the "Enter" key.
4. Locate a file called "GlassroomVoiceControl".
5. Right-click on the file and choose "Remove."
6. Restart Internet Explorer.

1. Click the Windows Start button in the lower-left corner of the screen.
2. Select Programs, then Accessories, then Multimedia (Entertainment if you have Windows 98), then Volume Control. The Volume Control window will open and display the settings for Playback (your speakers).
3. The title of the leftmost control should be "Volume Control," "Master Volume Control," or "Master Balance." Set the volume control so that it is at least halfway or higher. If there is a "Mute all" checkbox, make sure it is not checked.
4. Look for the Microphone controls. If they are not displayed, select Options from the menu, and then select Properties. At the bottom of the Properties window, find the Microphone (or Mic) item in the list of volume controls and place a check in the checkbox. Then, press the OK button.
5. Below the Microphone volume control, look for the checkbox labeled "Mute" or "Select." If the checkbox is labeled "Mute," make sure it is checked. If the checkbox is labeled "Select," make sure it is not checked.
6. Change to the Recording (microphone) settings by selecting Options then Properties from the menu. In the Properties window, click on the Recording option, and ensure that there is a check next to the Microphone item in the list of volume controls at the bottom of the window. Then press the OK button. The Volume Control window will change to a Recording Control window.
7. If the leftmost volume control is labeled "Master Record" or "Master Recording," set the volume control so that it is at least halfway or higher.
8. Find the Microphone volume control and set it to at least halfway or higher. If there is a checkbox labeled "Mute" below the Microphone volume control, make sure it is not checked. If there is a checkbox labeled "Select" below the Microphone volume control, make sure it is checked.

• They have used the Ignore command to block your voice and text.
• They do not have voice capability because their computer does not meet the system requirements; they elected not to enable voice when they entered the chat room; or there was some problem starting the voice software on their computer.
• Someone else started speaking before you. If you speak, only that person will hear you. Everyone else will hear that person.

If at least one person in the chat room can hear you, then your computer is working correctly.

Solution: Make sure your microphones are connected correctly. If your Sound Recorder test is successful and you are able to record and play back your voice, but you cannot be heard when you press the Talk button in a chat room, check to see whether the leftmost sound level meter (just to the right of the Talk button) moves with the level of your voice. When your voice is louder, you should see more colored meter bars; when your voice is softer, you should see fewer.

If the sound level meter shows the level of your voice but the other people in the chat room cannot hear you, it is probably a problem with the other person's speaker connection or adjustment.

If the sound level meter does not display any colored bars, or colored bars are visible but the number does not change when the level of your voice changes, chat is probably unable to access the microphone correctly. For help in adjusting your computer, please read "How do I adjust my microphone and speakers?"

Solution: Make sure your speakers are connected correctly. If your Sound Recorder test is successful and you are able to record and play back your voice, but you cannot hear the other people when they speak in a chat room, check to see whether the rightmost sound level meter moves when they are speaking.

If the sound level meter does not move, it is probably a problem with the other person's microphone connection or adjustment.

If the sound level meter does move (displays a varying number of colored bars), verify that the mute button (a speaker icon to the right of the other person's name) is not depressed. Try increasing the volume level by dragging the volume slider up.

If the sound level meter displays a varying number of colored bars when the other person is speaking, but you are unable to hear their voice, chat is probably unable to access the speakers correctly. For help in adjusting your computer, please read "How do I adjust my microphone and speakers?"

One of the following is true:

• You are the only one in the chat room.
• Someone else is already speaking.
• The other people in the chat room have ignored you.
• The other people are unable to connect to the voice server.

Solution: If you are the only person in the chat room, you can always do a private voice with yourself.

Solution: Problems of this type are usually temporary, and the voice quality should improve once the problem is remedied. If you have persistent problems with choppy voice quality over a period of days, please let us know of your problem so that we can diagnose whether the problem is with your ISP, at our site, or somewhere in between.

If you want to temporarily disable voice, simply press the Stop Voice button. Your voice capability will remain disabled until you press the Start Voice button.

In order to use the voice chat, your firewall must permit outgoing TCP connections to ch.iraniha.com on ports 5000 and 5001.

If you use a proxy server to connect to the Internet, you will not be able to use the voice feature.

Why do sounds not play on my system?

• a personal computer running Microsoft Windows 95, 98, NT, 2000, or XP, Mac, Linux based OS

• Microsoft Internet Explorer (version 5.0 or later) or Netscape Navigator (version 5.o or later), or AOL (version 6.0 or higher)

• Built-in PC sound support or a sound card (with appropriate driver installed)
• speakers or headphones
• a microphone (if you wish to talk)

Solution: You must use Microsoft Windows. The Apple Macintosh and other non-Windows platforms don't currently support our voice feature. You must be running either Netscape Navigator/Communicator (version 5.0 or later) or Microsoft Internet Explorer (version 5.0 or later). To check the version number of your browser, select the About Navigator..., About Communicator..., or About Internet Explorer item from the browser's Help menu. If you have an older version of Netscape or Internet Explorer, download a new version of your browser.

Cause: You have not changed your Chat software selection to Voice.

Solution: Go to the chat welcome page and select Enable Voice.

Cause: You have turned off the voice feature by pressing the Stop Voice button.

Solution: Press the Start Voice button to reactivate the voice feature. This button should be Red for your vocie control to work.

Cause: The voice-enabled chat software failed to install.

Solution: If your whole chat display area is blank and you do not see the normal chat application, follow one of the steps below to fix this problem:

1. In Internet Explorer, display the Internet Options window. If you have Internet Explorer version 4, choose View -> Internet Options from the browser's menu. If you have Internet Explorer version 5, choose Tools -> Internet Options from the browser's menu.

After the Internet Options window is displayed, press the Settings... button in the center Temporary Internet Files section of the window. On the Settings window that is displayed, press the View Objects... button. The Downloaded Program Files window is displayed. Remove any versions of "GlassRoomVoiceControl" that are listed by clicking on the name using the right mouse button and selecting Remove from the menu that is displayed. You will be prompted to confirm your choice.  Make sure the chat window is closed before you attempt to do this!

After you have removed the old software, press Cancel in each of the windows to close them, then try to enter a voice chat room.  And then restart Internet Explorer

2. If you can not access the Internet Explorer menu for any reason, follow the steps below:

1. Close the chat window
2. Go to your "Start" menu and choose "Run."
3. Type in "downloaded program files" (with the quotation marks), and hit the "Enter" key.
4. Locate a file called "GlassRoomVoiceControl".
5. Right-click on the file and choose "Remove."
6. Restart Internet Explorer.

Start the chat room again. You'll see a window asking you if you want to install the GlassRoom Voice Control. Make sure you answer Yes to this question! You now should have the voice menu available in the chat window.

• Netscape Navigator (version 5.0 or higher)
  or
• Microsoft Internet Explorer (version 5.0 or higher)

If you need a newer version of your Internet browser, download the latest version of Internet Explorer from Microsoft or Netscape.