Error Messages:

"SmartUpdate failed: JAR archive failed security check. Issuer certificate is invalid."
Cause: Earlier versions (earlier than 4.08) of Netscape included security information that expired at the end of 1999.

Solution: Download a new version of Netscape (Note: voice chat is not supported on Netscape version 6).


What does the message "Can not send data"  mean?
"Can not send data" means that for some reason, you were unable to connect correctly with the Chat server. Reload the page.

What does the message "Connect Failed" mean?
"Connect Faild" means that for some reason, you were unable to connect correctly with the Chat server. Click on the link to reload.GlassRoom

"Error 4 finalizing installation."
Cause: It is likely that your Netscape software registry has been damaged at some point in the past.

Solution: Close Netscape, delete the nsreg.dat file in your C:\Windows folder (C:\Winnt on NT), then restart Netscape. The registry file will be automatically rebuilt.

"Error 5 finalizing installation."
Cause: It is likely that your Netscape software registry has been damaged at some point in the past.

Solution: Close Netscape, delete the nsreg.dat file in your C:\Windows folder (C:\Winnt on NT), then restart Netscape. The registry file will be automatically rebuilt. GlassRoom

"Voice error: Voice server returned an unexpected error."
Cause: An unexpected error occurred while attempting to communicate with the voice server.

Solution: If you are using NetSonic or a similar web accelerator, try deactivating or uninstalling it. There are known compatibility problems with these types of utilities. GlassRoom

"Voice error: Your computer's audio input is already in use by another application."
Cause: On most computers running Microsoft Windows, only one program at a time can use the computer's sound hardware (microphone and speakers). Chat cannot access your microphone because Windows indicates that it is already in use by another program.

Solution: Follow these steps, in order, until the problem is corrected:

  1. Close any other programs you are running that might be using your computer's sound system.
  2. Restart the voice feature by first pressing the Stop Voice button and then pressing the Start Voice button. If you still receive the same error message, repeat this several times.
  3. Click on Exit to leave the chat room. Then, enter your voice chat room again.
  4. Close your web browser completely. Then, open your browser again and re-enter your voice chat room.
  5. If all the previous steps fail to correct the problem, reboot your computer.

"Voice error: Your computer does not support the required uncompressed audio format."
Cause: Chat is unable to access your microphone because Windows indicates that it is not available.

Solution: You are probably receiving this error because your computer's sound hardware is already in use by another program. Please first read "Voice error: Your computer's audio input is already in use by another application."

If you still receive this error even after completing those steps, there may be a problem with your computer's sound hardware. Verify that you have sound capability using the Sound Recorder test as explained in "How do I test my microphone and speakers?" GlassRoom